BOOKING POLICIES
Please Note:
Citizens of Beauty is now booking all appointments online. Please only call/text the studio if you have tried to book your appointment online and were unable to do or having technical difficulties. You can call the studio to be put on a cancellation list if you are trying to book an appointment on a certain day/week that you do not see available. Call or Text Serena at 236-986-5767
Arrival:
Please aim to arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
Cancellation + No Show:
As a courtesy, appointment reminders are sent out 72 and 48 hours either by text, email or both. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged 50% of your service as a cancellation fee. For cosmetic tattoo appointments, your deposit will be non-refundable and you will have to pay another deposit to rebook. A credit card deposit for all new clients or appointments will be required at the time of booking and will not be charged unless the aforementioned has occurred. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work Langley has to offer!
Sickness or Family Emergency:
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety, mine and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.
Refunds:
You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
